Overview of Services 

- Broom & Shine Co. offers a range of residential cleaning services designed to fit your needs:

• Basic Cleaning: Regular cleaning focused on maintaining a fresh, tidy, and hygienic home.
• Deep Cleaning: Detailed, top-to-bottom service addressing buildup, hard-to-reach areas, and extra detailing.
• Move-In/Move-Out Cleaning: Comprehensive cleaning for homes before or after moving in or out.
• Short-Term Rental Turnovers: Quick and thorough cleaning between guests.
• Add-On Services: Optional services such as oven and refrigerator cleaning, with additional charges.
• All services are eco-friendly by default unless otherwise requested in writing.

Preparation for Your Cleaning

-Please tidy up your home as much as possible before our team arrives. Remove toys, clothes, and trash, and declutter surfaces to help our team focus on cleaning rather than tidying up.

-For recurring cleanings, clients are asked to provide a vacuum for the cleaning team to use. Make sure it's placed in an accessible location.

Pricing & Rates

-Initial Cleaning Pricing: If the home requires more time than originally estimated, we will inform you in advance and give you the option to either add additional hours or prioritize certain tasks.

-Recurring Service Pricing: Our recurring cleanings are offered at a flat rate. If we notice that the time required for each visit is consistently over or under the time paid for, we will discuss and adjust the rate accordingly.

-Rate Increases: We evaluate service rates annually and will inform you well in advance if any price adjustments are necessary.

Scheduling & Access

-Booking Services: Cleaning appointments can be scheduled via phone, email, or text message. A booking is not confirmed until you receive written confirmation from us (email/text).

-Home Access: You must provide access to your home via door codes, smart lock codes, or a key in a lockbox. If you are unable to be home during the cleaning, please arrange for access accordingly.

-Pets: For safety reasons, please secure any pets in a separate room or kennel during the service.

-Weather-Related Changes: In case of severe weather (snow, ice, etc.), we may need to reschedule. We will notify you promptly if that happens.

Cancellation & Rescheduling

- Cancellations made more than 24 hours in advance: no charge.

- Cancellations made within 24 hours of the scheduled service: 50% of the service rate.

- Same-day cancellations or lockouts: 100% of the service rate.

Satisfaction Guarantee

-If you are not satisfied with our service, please inform us within 24 hours. We offer a re-cleaning at no extra cost to ensure your home is cleaned to your satisfaction.

-We take your feedback seriously. If something is missed or not up to your expectations, we will work with you to correct it as quickly as possible.

Payment & Billing

-Payment Methods: We accept cash, credit cards, Zelle, and Venmo. Payment is due upon completion of the cleaning service.

-Late Payments: Payments not made on the service day will be subject to a late fee. A 24-hour grace period is allowed, after which a late fee of 4% will be applied to the outstanding balance.

Prepaid Services: For first-time or one-time services, full payment is required before the cleaning begins.

Damages & Liability

-While we take great care during every service, accidental damage may occasionally occur. Any damage must be reported within 48 hours of service completion.

-Broom & Shine Co. will repair or replace damaged items up to their current market value when the damage is directly caused by our team.

We are not responsible for damage resulting from pre-existing conditions, normal wear and tear, or unsecured, fragile, or high-value items.

Cleaning Limitations

-We do not perform cleaning services outside the standard scope, such as heavy-duty cleaning, mold remediation, or pest control.

-Special requests, like using specific products or tools, must be communicated in advance. If the requested products are not safe for use, we will use our own eco-friendly products.

Client Presence During Service

-Clients may be present during the service; however, we recommend being absent for recurring cleanings to allow our team to work efficiently.

-For safety reasons, the company is not responsible for accidents or injuries resulting from client interference or restricted working conditions while the client is present.

Feedback & Continuous Improvement

-We are always looking to improve. Please share your experience with us, and let us know if there’s anything that can be improved. Our goal is to provide the best service possible, and your feedback is an important part of that process.

 Additional Important Guidelines

Home Access & Security:

-The client must provide clear instructions for home access (e.g., door codes, lockbox instructions, or a smart lock code). If the property is not accessible during the scheduled time, the service may be treated as a lockout and subject to a fee.

-Security Cameras & Alarms: If there are security systems or cameras at the property, the client must disclose this information prior to the service. The team will respect privacy and will not work in areas where there’s a reasonable expectation of privacy (bathrooms, bedrooms).

Pets:

-For safety reasons, pets should be secured during the cleaning. If a pet’s behavior poses a risk to the staff, the service may be declined or rescheduled.

-We do not handle pet waste (litter boxes, cages, etc.), and cleaning of pet-related messes is not included.

Damage & Liability Clauses:

-The company is not liable for damage to unsecured or delicate items. We will work with clients to resolve any damage claims reported within 48 hours.

-We recommend securing valuables and fragile items before the cleaning begins.



Service Time & Duration:

-Cleaning times may vary. If more time is needed, clients will be notified, and they will have the option to extend the service at the standard hourly rate.

Payment Terms:

-Late Fees: Payments not made on time will incur a 4% late fee after 24 hours. Clients are responsible for ensuring their payment method is current.

Weather & Safety:

-In case of inclement weather (snow, flooding, etc.), the service may be rescheduled. You will be notified as soon as possible.